Exotic Envy Reptiles

Store Policy

LIVE ARRIVAL GUARANTEE
I guarantee that all animals will arrive alive and healthy under the condition that animals
being held at a hub are picked up promptly and animals shipped to your door are signed for
and received on the first delivery attempt. If for some unfortunate reason you receive a dead
on arrival animal it is your responsibility to contact us immediately. It is your responsibility to
provide us with photographic proof the animal is dead. If you need time to get a camera or
charge your phone to take a picture, please contact us within the hour to let us know of the
issue so that your live arrival guarantee is not void. In the event of a reptile issue if an
acceptable replacement is not available a full refund will be issued including the shipping
charges.
TO YOUR DOOR SHIPMENTS:
It is the buyers responsibility to be present to receive the package or designate somebody to
be present to receive the package once a shipping date has been agreed upon. I do not
guarantee live arrival on shipments to your door under extreme weather conditions, under 45
or over 90 degrees Fahrenheit, unless stated otherwise. Live arrival guarantee is void on
shipments not signed for and received on the first delivery attempt. We ship Mon-Wed
pending acceptable weather conditions.
TO YOUR LOCAL HUB SHIPMENTS:
It is the buyer’s responsibility to pick up the package at the hub promptly. Packages held at
hubs are usually available for pickup around 8-9am so live arrival guarantee is void on any
packages not picked up within 2 hours of being available for pickup at the hub, unless stated
otherwise.
PROPERLY SEXED GUARANTEE:
While we double check all ball pythons before shipping via probing errors can be made. In
the event you receive an animal that has been incorrectly sexed and we are notified of the
error within 90 days of receipt of the animal we will provide a shipping label to return the
animal. Upon arriving healthy back to our facility and being proven incorrectly sexed a
replacement animal if available will be sent at our cost. If an identical gene replacement is
not available then either a full refund for the initial purchase price shall be issued or an
animal of similar value may be offered if buyer chooses. If the animal is determined correctly
sexed “as sold” both incoming and outgoing shipping charges will be the sole responsibility
of the Buyer.
ANIMALS ON HOLD:
We are unable to hold an animal unless a deposit has been received. To be clear even if your asking questions about an animal and someone else places a deposit on that animal during that time the animal is no longer available. If there is a HOLD label on one of our listings a deposit has either been made or the animal has been paid in full pending shipment.
PAYMENT:
We accept Paypal at ([email protected]) we also accept CashApp and Chime payments Additional fees may apply when using paypal will need to clear first before shipping. We do accept pay plans and will work to tailor a plan that works for you. A written agreement is issues with pay plans so that each party understands fully the terms of the agreement.
We do not accept checks!!
REFUNDS:
There are no refunds. All sales are final
Paypal will no longer refund the processing fee of 2.9%. In the event of a refund understand
that this is the policy of Paypal not ours.

MorphMarket's Default Store Policy specifies any terms which have not been overridden by this Seller's stated policy.