R-JEN Reptiles

Standard Member

Joined on Jan 07, 2021

177 Followers

Standard Member

Joined on Jan 07, 2021

177 Followers

Ratings

5.0 (30)


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Robby Richard

Greenville, SC, USA

PayPal Goods & Services, PayPal Friends & Family, Venmo, Zelle, CashApp, Wire Transfer, Cash

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Regional Shipping

Local Pickup

Badges

Followed

Gained 100 followers on their store profile

Established

Rated 25 times as a seller in a transaction

Trending

Liked 25 times on a single ad

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About

We strive to provide the best customer service possible! Check out our instagram @rjen_reptiles
We are a small family run hobby breeder. Our mission is to help people enjoy this hobby by producing high quality pets and investment quality breeders that anyone would be happy to own. We are proud to be USARK members! Thanks so much for checking us out!

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Store Policy

GENERAL POLICIES

At RJEN LLC every effort will be made to provide the best customer service possible and ensure your transaction is a positive one. Emails and phone calls will be answered promptly and customers will be treated with respect. All animals will be honestly represented and 100% healthy at the time of delivery. Animals are guaranteed to be free of mites and ticks at the time of delivery. Every effort will be made to properly sex animals, but please be sure to confirm the sex upon receipt. It is the customer’s responsibility to learn how to properly care for the animals they purchase. RJEN LLC can not take responsibility for a person’s lack of knowledge or poor husbandry skills. If RJEN LLC determines that a customer lacks the proper experience or facilities to care for an animal, the transaction will be terminated.

GENETIC GUARANTEES

Every heterozygous (het) gene carrier produced here at RJEN LLC is documented. Your invoice will come with the necessary information detailing the genetics of any heterozygous animals you purchase.

IDENTIFICATION OF MULTI-GENE ANIMALS

Identifying multi-gene animals can be difficult and will be made by educated guesses based on past experience. In these cases the genetics can only be verified through actual breeding trials. All customers should understand the risk associated with purchasing an animal with a theoretical or presumptive ID. Sometimes the animal you end up with may prove to have a different genetic make up than anticipated. This could turn out to be good if the customer ends up with a new or extra genes. Or it could be bad if the customer ends up with less or an undesirable gene. RJEN LLC will provide the information on the pairing of the parents, but cannot always guarantee every identification. The only guarantee that anyone can make regarding Theoretical IDs is mistakes will happen, presumptions will on occasion prove false. We will do our the best we can in identifying the animal and guarantee that we will NEVER intentionally mislead or deceive a customer regarding the genetic make up of an animal.

SHIPPING

All animals will be shipped through FedEx. RJEN LLC guarantees live arrival and takes full responsibility for delivering animals safely to the customer. RJEN LLC live arrival guarantee requires hold-for-pick up at the FedEx hub when shipping through FedEx. If the customer insists on door to door delivery, then they must assume the risk and waive their live-arrival guarantee. The live-arrival guarantee is in case the animal dies in transit to the FedEx hub. RJEN LLC will replace the animal if possible with an equivalent animal or issue credit for the full amount of the purchase which can be used towards the purchase of any animal. Since we are a smaller breeder, we will not be able to guarantee that we have an equivalent animal available immediately. All animals will be properly packed and shipped in a new shipping box. We ship animals in clearly marked boxes in compliance with all applicable rules and regulations.

When receiving an animal shipment through FedEx:

The customer must pick up the animal shipment at their closest FedEx hub/customer center. This is the safest method of shipment since it avoids the delivery truck where most delivery mishaps occur.
Shipping cost will be determined by the carrier and the weather. Depending on weather, RJEN LLC reserves the right to hold on shipping until we feel comfortable shipping the animal.
Customers will be provided a tracking number and should pick up the animal promptly after it arrives at the customer center and becomes available for pick up.
A photo ID is required at the time of pick up.
Animals are shipped by FedEx Monday through Wednesday only.


PAYMENT PLANS

Payment plans will be made available on a case-by-case basis on purchases of $500 or more. Payment plans will generally be between 1 to 3 months in duration depending on the amount of the purchase. To hold an animal RJEN LLC requires a non-refundable deposit (typically 20%) and an agreed upon due date for full payment. The 20% non-refundable deposit can not be sent through PayPal and must be sent through Zelle, Cash app or Venmo. After the minimum deposit is received the animal/s will be taken off the market and held for the customer. Animals will be fed and maintained as usual with no extra charge to the customer. If for whatever reason the customer can not complete the payment plan as agreed to, all monies in excess of the non-refundable deposit will be refunded after the animal is reposted and sold at current market price as determined by RJEN LLC. The non-refundable deposit is not transferable and it is meant to absorb the costs associated with holding and removing the animal from market. NOTE: Failure to pay by the agreed upon date will result in cancellation of the payment plan and loss of non-refundable deposit. Please do not enter into a payment plan unless you are certain you can pay as agreed.


PRICING AND PAYMENT OPTIONS

All prices are subject to change and RJEN LLC should be contacted to confirm any listed price. As these animals mature and gain weight they also gain in value. Therefore, prices may be adjusted accordingly. RJEN LLC will honor any price that was agreed upon during negotiations of sale. Package deals and discounts might be available in some cases at RJEN LLC. Please email or call for details.
Method of payment can be agreed upon during negotiations.

MorphMarket's Default Store Policy specifies any terms which have not been overridden by this Seller's stated policy.

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Testimonials

“Awesome experience purchasing from Rjen! Great communication, fair price, fast shipping. Highly recommend Rjen.”

wesrsmith

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