Treetop Geckos

Store Policy

Please read the terms of service and sale thoroughly before purchasing any crested geckos from Treetop Exotics.

To place an order we require payment through PayPal, Venmo and or Zelle.

We offer shipping in the United States only.

Orders are shipped only on Tuesdays and Wednesdays.
unless your local within 45 min destination, we do offer ground transportation.

Animals will only be shipped when weather permits on the shipping and receiving end.
Highs and lows need to be between 50 to 85 degrees Fahrenheit during the day and night for shipment

Purchasers will not be charged extra if we have to hold an order until weather is suitable.

We offer a live arrival guarantee on all of our animals.

Treetop Exotics Geckos is not responsible for DOA occurrences due to shipping delays and assumes no legal liability as a result of issues internally with FedEx as situations do happen.

Any and all claims will be handled on a individual to individual process

Purchaser must be available on predetermined delivery date to receive live shipment at the Fedex Hub that was given for shipping.
Purchaser Must confirm live arrival through a message to me within 30 minutes of its arrival
If Purchaser cannot comply to be present on predetermined delivery date or confirm arrival within 30 minutes of delivery a refund will NOT be issued.

When the delivery has been received by purchaser it is their responsibility to provide proper set up, temperatures, food and humidity. It is your responsibility as a pet owner to educate yourself on the full needs of your pet! However, if any questions you may have I will be available to guide you to the right direction but its your responsibility to do the research before hand.

If the animal should pass before arrival we will require immediate photographic evidence of deceased animal and unboxing video.

Once evidence is provided of deceased arrival we will decide whether a refund will be issued. If we decide a store credit is to be issued we will cover shipping on said order.

Monetary refunds will not be issued. No exceptions.


SEXING
All babies will be marked as unsexed unless I do not see visible pores and the gecko is over 20 grams then it will be marked probable female.

PAYMENT PLAN
All geckos can be placed on hold with a 25% non-refundable deposit via
(PayPal, Zelle, and Venmo) as long as the gecko is $300 and up with the remaining balance due within 30 days. Once I have received the deposit I will create an invoice and place the gecko on “hold” and once final payment is received the gecko will be marked as “sold”.

Once a payment plan is established and initial deposit is received buyer is obligated to complete the payment plan agreement. Failure to complete the agreed upon payment plan will result in forfeiture of the animal and deposit paid towards said animal.

Buyer agrees to maintain regular communication during a payment plan. Ghosting and lack of responsible communication will not be tolerated and therefore forfeiting the animal and the on hold process will be lifted

GECKO TAILS
Geckos drop their tails, often for no apparent reason. Because of this, we cannot be held responsible for tails dropped during shipping or while under our care, and no refunds will be given for dropped tails.

Treetop Exotics Geckos does not guarantee color and or pattern development as we cannot accurately predict how geckos will develop into adulthood as they can change drastically in some cases.

LIFETIME CARE POLICY
If for whatever reason you can no longer care for a reptile you have purchased from us, we will at any time of the animal’s life, be willing to accept the animal back into our care. There will be no refund issued, however in some cases we may be willing to pay for all or part of the return shipping if necessary. The animal will then be placed in a suitable new home, or will remain with us. It is our promise to every animal we produce that it will forever have a place to return to and be cared for properly.

Buyer must fully read and agree to our Terms of service prior to being placed on a payment plan.

Treetop Exotics reserves the right to refuse sale of a gecko at any given time.

By making a purchase with us the buyer accepts our terms and conditions above.

Please check out our available animals in our shop!

MorphMarket's Default Store Policy specifies any terms which have not been overridden by this Seller's stated policy.