Store: SATOO

  • Overall Ratings Score: 4.8 (150)
  • Percent Positive: 93% from all time
  • Reciprocated Ratings: 0% over last 90 days
  • View Buyer Ratings or Store Profile

Rating Trends

3 months 12 months all
Positive (5 Star) 8 39 139
Neutral (3 Star) 1 1 5
Negative (1 Star) 1 1 6

Detailed Ratings

Average Count
Item as described 150
Seller communication 150
Shipping time 150
Shipping packaging 150
Below is feedback left by buyers about this user.
I was skeptical ordering an animal online, but boy am I so glad I did... I'm in love with my Lil guy, he loves sleeping on my chest! Great eater! Will be ordering more - Sep. 26, 2023
Rating by c***i for Hypo Translucent Leatherback Central Bearded Dragon
She was beautiful and healthy. I was expecting her to be a bit bigger based off pictures she looked much bigger. But she was healthy and beautiful that’s most important. - Sep. 20, 2023
Rating by g***s for Adult Ivory Blood Python
The emerald tree boa showed up in perfect condition and a stunner. I would gladly buy from SATOO Shaun. - Aug. 31, 2023
Rating by c***7 for Aberrant Emerald Tree Boa Northern Emerald Tree Boa
Everything went great, thanks - Aug. 23, 2023
Rating by r***n for Juvenile Black Roughneck Monitors FLASH SALE!
Was very fast and easy. Snake was even more beautiful than the photos, and I am very happy. - Aug. 22, 2023
Rating by d***8 for Juvenile Northern White-Lipped Pythons
The snake arrived in a box with no cooling packs, while local temperatures were in the 100s, and the snake was very warm, dehydrated, and skinny. - Jul. 26, 2023
Rating by l***s for Sub-Adult Mexican Burrowing Pythons More Python
Beautiful Amazon tree boa, shipped very quickly, and answered all my questions pretty quickly! I will purchase from them again! - Jul. 19, 2023
Rating by c***3 for Colored Amazon Tree Boa
Overall a good experience. Better communication would be needed from seller. did not answer calls, or return my voicemail. hard time getting in contact, and did not answer my questions. - Jul. 08, 2023
Rating by g***o for Adult Malaysian Mangrove Snake More Colubrid
Animals came in on agreed upon date, very well packed. Wouldn’t hesitate to buy from them again. - Jul. 06, 2023
Rating by i***e for Adult Malaysian Leaf Frogs Other Frog
Gecko was exactly as pictured - Jul. 04, 2023
Rating by c***e for Extreme Halloween Crested Gecko
Snake arrived alive and well. The package itself was pretty damaged by the shipper so we were worried it had hurt the snake, but fortunately he was fine. - Jul. 01, 2023
Rating by c***u for Adult Malaysian Mangrove Snake More Colubrid
Couldn't be happier with the animal received, the condition of the animal, and the communication with SATOO. Definitely will buy from them again. - Jul. 03, 2023
Rating by r***e for RARE White-Bellied Ratsnake Other Rat Snake
This whole experience buying on line went extremely well no complaints the seller was amazing and polite and shipment was also great reccomend this seller and morphmarket both the seller and morphmarket for helping me and im just very pkeased ... - Jun. 27, 2023
Rating by m***o for Juvenile Russian Tortoises 4th OF JULY SALE!
I was very pleased with the snakes. The transaction was smooth and delivery was prompt. - Jul. 31, 2023
Rating by l***s for Baby Albino Radiated Ratsnakes FLASH SALE Other Rat Snake
So my first BRN Monitor died within 6 days. I contacted them and they did the right thing by me (credit for my purchase). When they got a shipment in they sent me another one. It was old than I expected extend but for me that was a good thing. 👍🏿 - Jul. 14, 2023
Rating by k***7 for Juvenile Black Roughneck Monitor
I love the little snow plains garter I got from SATOO. He came happy and healthy and ready to eat for us. Can't wait to see what a beautiful animal he grows into. I'm very happy with my experience with this seller. - Jun. 15, 2023
Rating by b***e for Snow Plains Garter Snakes
Shipping was fast and packaged well. Frog in healthy condition. 10/10 would buy from here again. - Jun. 03, 2023
Rating by t***b for Adult White's Tree Frogs
It was shipped exactly when it was supposed to and got it in less than 24 hours. Ball python looked even better than the picture. Seller was very communicative and would definitely buy again - May. 18, 2023
Rating by h***s for Leopard Pied Ball Python
Great experience, would not hesitate to do business with them again - May. 03, 2023
Rating by g***n for WEEKEND SALE! Juvenile Anaconda Emerald Tree Boa Northern Emerald Tree Boa
I ordered a Surinam boa baby and received it very quick. I was able to track it all the way home. Once he got here he was very friendly and I was able to handle him right away. I would definitely recommend. - May. 04, 2023
Rating by o***1 for Baby Suriname Boas True Red-Tailed Boa Constrictor
Smooth transaction, animal is healthy and exactly as described. Strong feeder. - Apr. 26, 2023
Rating by m***n for Adult Sorong Green Tree Python (Imperfect)
A great experience buying an animal online. Response time was really fast. Customer service was top notch. Will be a return customer. - Apr. 12, 2023
Rating by j***6 for Black Pastel Banana Ball Python
Healthy and beautiful snake arrived, promptly shipped with good email communication. Exotic pets are always a "gamble", but this etb was very well cared for, no mites, bites, scars, infections, etc... thanks Mike! - Apr. 16, 2023
Rating by m***o for 'High-White' Emerald Tree Boa Northern Emerald Tree Boa
Received my yellow water boa very fast & she is healthy. - Mar. 10, 2023
Rating by 1***p for Yearling Yellow Anaconda
Fair - Mar. 08, 2023
Rating by c***t for 'Anaconda Phase' Emerald Tree Boa Northern Emerald Tree Boa
Answered my questions fast and were great to deal with. - Feb. 24, 2023
Rating by p***8 for Black Throat Monitors SALE! Black-Throated Monitor
great quick as advertised. happy little pencil snake - Feb. 21, 2023
Rating by k***l for Banana California Kingsnake
Seller was excellent. There was a 2 day delay with fedex, but seller remained in communication. I believe their excellent packaging kept him safe. Large enough heat pack and full foam. - Feb. 03, 2023
Rating by n***n for Baby Papuan Carpet Pythons Other Carpet Python
I got a sunset northern and they are perfect! Thank you again - Jan. 18, 2023
Rating by l***s for Classic' Northern Blue Tongue Skink Northern Blue-Tongued Skink
Spoke to Mike at satoo reptiles paid for the animal gave him my home shipping address without asking he still shipped it to FedEx hub I explained I have no way to pick it up it became a nightmare Mike told me I'm sorry take care no customer considera - Dec. 24, 2022
Rating by c***t for Emerald Tree Boa Northern Emerald Tree Boa
I was scared as all get out to buy a chondro. But I liked this one and of course.... the seller cracked me up with our discussion. He caught me slipping like a newbie would.... But in the end I am SUPER happy😄☺️😊 - Dec. 21, 2022
Rating by r***e for Sub-Adult Green Tree Python
Seller responds very quickly, the snakes are absolutely gorgeous and very healthy. Packaging was sufficient. - Dec. 22, 2022
Rating by r***b for Oregon Red-Spotted Garter Snakes
I'm so happy I love my baby snapper. He's healthy, active & started eating same day. Everything was easy & fast shipping. - Dec. 11, 2022
Rating by n***y for Baby Alligator Snapping Turtles
Perfect for a wild caught scrub very nice - Dec. 03, 2022
Rating by s***9 for Juvenile Scrub Python
Awsome skink fast shipping too thank you very pleased - Dec. 05, 2022
Rating by i***6 for Blue Tongue Skink Indonesian Blue-Tongued Skink
Great seller, 2- beautiful snakes - Dec. 07, 2022
Rating by p***d for Baby Amazon Tree Boas
Seller did not reply to email question but did send item and it was as described. - Nov. 20, 2022
Rating by b***3 for Baby Blue Beauty Ratsnakes Beauty Rat Snake
-Very responsive -Answered all my questions regarding animal condition and feeding regiments -Shipped in a very timely manner -Federal shipping standards were spot on -Heat packs were used Overall very satisfied with their customer service. - Nov. 01, 2022
Rating by b***s for California Red-Sided Garter Snakes
Animals:A Staff:F Ad says mice, staff said garters do not eat mice so they are fed fish and worms. What type of fish..whatever they have at Asian market. If I had not driven 2+ hours and paid for them, I would have walked out. Cannot recommend - Oct. 01, 2022
Rating by t***s for Checkered Garter Snakes Het Albino
Snake arrived beautiful and healthy! It didn’t include the prey size he was on or the snakes weight but other than that it was a very positive experience! - Sep. 02, 2022
Rating by a***1 for Mexican Burrowing Python More Python
I had a very good buying experience with Mike. His communication was great, he answered my questions, and the animals look great. - Aug. 12, 2022
Rating by s***s for Cave-Dwelling Ratsnakes Other Rat Snake
Thank you for a great experience! I highly recommend. - Jul. 30, 2022
Rating by j***s for Smooth-Front Caiman Smooth-Fronted Caiman
This is my best eater of frozen thawed rats. Just got her and she has eaten 3 times already. She will be a beast come breading time. Thank you - Aug. 03, 2022
Rating by h***s for Mojave Ball Python
Rating by h***s for Mojave Ball Python
Great snake and great communication, will definitely be back for more!!!! Oh yeah, shipping was great also. - Aug. 02, 2022
Rating by s***s for Mangrove Snake (Melanota) More Colubrid
He seems all right but he has an injury on his nose looks like nose rub - Jul. 12, 2022
Rating by e***6 for Red Factor Snow Corn Snake
I bought 3 super dwarf retics from Mike. Theses snakes were starved for the first year of there life only weighed 100g's. I've had them for 6 weeks and they already weigh 300g's. They also had nose rub scabs. I would avoid Satoo at all costs. - Jul. 06, 2022
Rating by r***n for 50% Kalatoa Reticulated Pythons
I love my new snake. I can’t wait until she settles in and is out and about. Thank you. - May. 24, 2022
Rating by n***s for High-White Aberrant California Kingsnake
Great service! The snake arrived Heatley and in good shape. Snakes was the exact one from photo recieved. Seller was fast with communication and answered all questions. Great transaction and better than expected. - Apr. 19, 2022
Rating by c***8 for Gray-Banded Kingsnake
Snake arrived on time but was dead on arrival and infested with mites. The snake was in extremely bad condition and the box they were shipping with was not up to standards. Emailed the company on their website and never got a response. - Mar. 25, 2022
satooreptiles replied: Unfortunately, the snake was DOA for this customer. Packaging was 100% up to standards, and that snake was in very good condition when it left the shop. Communication was prompt on our end, and a refund with issued immediately. - Mar. 25, 2022
Rating by d***0 for Adult 'Silver-Phase' Red-Tailed Green Red-Tailed Green Rat Snake
Pretty quick to respond if you mean business, which is fair. I'm sure they get tons of questions a day. My champ arrived in great health from Ohio to DC, answered my questions promptly and made sure the conditions were optimal before delivery. - Mar. 03, 2022
Rating by r***r for Yellow Green Tree Python